Terms & Conditions


All sales are based on EURO currency unless stated otherwise.
All prices are subject to change without notice.
Tau Industrial Robotics and its subsidiaries reserve the right to alter or terminate the terms of this commitment at any time, without notice. All other applicable terms and conditions are still in effect.
PAYMENT TERMS: Net 30 days from the date of invoice.
SHIPPING TERMS: Ex Works (EXW), San Giusto Canavese, Italy
Definition of  “Ex Works” as stated by International Chamber of Commerce (ICC): “Ex Works” means that the seller delivers when it places the goods at the disposal of the buyer at the seller’s premises or at another named place (i.e.,works, factory, warehouse, etc.). The seller does not need to load the goods on any collecting vehicle, nor does it need to clear the goods for export, where such clearance is applicable. – For more information visit ICC
The buyer may return all standard Tau Industrial Robotics manufactured items up to 30 days from date of shipment for a refund or credit and will incur a 25% restocking fee.
Any custom configured products or resold items may be returned up to 30 days from date of shipment for a refund or credit up and will incur a 50% restocking fee.
Do not return any item(s) without prior authorization from Customer Service Representative.
Please check your order for accuracy; changes after 24 hours may incur build change fees.
All software sales are final.
Damage caused by accident, misuse (such as using an incorrect power supply or applying power incorrectly), abuse,
product modication or neglect; damage occurring during shipment (which would be typically covered under the shipper’s common carrier insurance); damage resulting from the performance of repairs by someone not authorized by Tau Industrial Robotics to provide repairs; damage caused by installation of parts that do not conform to Tau Industrial Robotics  specifications; units not used for their intended purpose; and any claims made based on misrepresentations of the seller and costs associated with installation of the unit. Please make sure you are familiar with the instrument or product prior to use and contact us with any questions. Tau Industrial Robotics’ liability is limited to the repair or the replacement, at our option, of any defective item and shall not include incidental or inconsequential damages whatsoever. Tau Industrial Robotics reserves the right to replace a discontinued model with a functionally comparable model.
The Customer will:
Comply with all applicable laws, regulations, codes and sanctions relating to anti-bribery and anti-corruption including, but not limited to:
Local and national laws in the territories in which it operates.
The UK Bribery Act 2010.
The US Foreign Corrupt Practices Act 1977.
The UN Convention Against Corruption.
Have in place its own policies and procedures to ensure compliance with this Clause.
Ensure that all parties with which it is associated or who are providing goods or services in connection with this Contract (including subcontractors, agents, consultants and other intermediaries) are aware of and comply with the requirements of this Clause.
Maintain complete and accurate records of all transactions and payments related to this Contract and, on reasonable request, disclose details of those transactions and payments to the Company.
On reasonable request confirm in writing to the Company that it has complied with the requirements of this Clause and, if so requested, allow the Company to verify this compliance by way of an audit of its records.
Immediately inform the Company if it suspects or becomes aware of any breach of this Clause by one of its employees, subcontractors, agents, consultants or other intermediaries and provide detailed information about the breach.